"Exceptional customer service isn't just a perk; it's the cornerstone of our business!"
The Team
Marvin Soriano
Senior Partner, Chief Operating Officer
Greetings! I am a dedicated IT professional with a global outlook, I have successfully managed international support teams across diverse cultures and time zones. As a Google certified expert, I possess a comprehensive understanding of cutting-edge technologies and digital solutions. My journey in the IT industry has been nothing short of exciting, and I have found my true passion lies in entrepreneurship.
Having led support teams across borders, I've gained valuable insights into optimizing operations, fostering collaboration, and delivering world-class customer experiences. My commitment to excellence and continuous improvement drives me to seek innovative solutions that empower both clients and team members alike.
Trustyn Wilks
Partner, Senior IT Consultant
Hello there! I'm a passionate IT professional, proud to call this local community my home. I've honed my technical skills and developed a deep understanding of network connectivity. But what truly sets me apart is my exceptional customer service. I thrive on providing top-notch support and solutions to clients, ensuring their IT experiences are seamless and stress-free.
Whether it's troubleshooting technical issues, setting up complex systems, or guiding users through software applications, I take pride in going the extra mile to ensure everyone feels empowered and confident with their technology. Let's connect and explore how I can contribute my expertise to meet your IT needs!
Dustin Dreiling
Partner, Senior IT Consultant.
Hey there! I'm Dustin Dreiling, an IT professional based in Leavenworth, KS. Technology has always been a big passion of mine, and I've spent most of my life immersed in the world of computers.
With a treasure trove of knowledge from various industries under my belt, I'm wholeheartedly dedicated to using my expertise to provide you with top-notch IT support and assistance.
From attending tech conferences, pursuing advanced certifications, to immersing myself in the latest tech publications, I am committed to ensuring that you receive the best possible IT support and solutions.
Shelby Bowen
Operations Manager
With five years of dedicated experience in operations management, Shelby brings a wealth of knowledge and a passion for excellence to her role. Originally from Lansing, Kansas, she proudly bought her childhood home, reflecting her deep roots and commitment to her community.
A devoted mom to a spirited 13-year-old, Shelby balances her professional life with her family and her love for dog. Known for her fierce determination and her heartfelt approach to leadership, she wears her heart on her sleeve, making her a relatable and inspiring figure in the workplace. Shelby is not just an operations manager; she’s a driving force dedicated to fostering a positive and productive environment for her team.
Griffin Hancock
Partner/Support and Conference Room Consultant
Hi! Im Griffin Hancock, in the IT industry, adaptability and innovation are key, and my experiences have instilled in me a drive to stay at the forefront of technology. I thrive on learning new skills and exploring ways to leverage IT and carpentry to enhance the lives of those I serve.
As an IT professional with a unique blend of experience as a former T-Mobile cellular manager, exceptional carpenter skills, and a customer-centric approach, I am excited to embark on new challenges and create remarkable solutions for individuals and businesses alike. Let's collaborate and make a difference together!
Kathryn Hancock
Partner/Senior Marketing Director
Meet Kathryn Hancock, our multi talented Senior Marketing and Social Media Director! With a flair for creativity and a passion for all things digital, Kathryn is the driving force behind our dynamic marketing campaigns and thriving social media presence.
As our Senior Marketing and Social Media Director, Kathryn is not just an integral part of our team; she is the driving force behind our digital success. With her creativity, determination, and innovative mindset, Kathryn continues to take our marketing efforts to new heights, leaving a trail of inspired audiences and measurable accomplishments in her wake.
Aaron Muniz
Customer Support Analyst
Aaron has 10+ years of experience in Customer Service and Technical Support for a variety of companies providing a high-quality customer experience. Prior to SorWil, he was part of the Workforce Management team as a real-time analyst, providing daily intraday reports to Operations.
Before that, he went to technical support with Google at Telus International El Salvador and was part of the pioneer team for chat pilot for G Suite (formerly “Google Apps”) in 2015. Before getting into technical support, he worked in customer service for a couple of years, providing high quality support for Zynga & Meteor Entertainment.
As a Solutions Engineer, Aaron combines his extensive background in customer service with their technical acumen to design and implement robust solutions that drive tangible results for clients.
Joe Wilson
Chief Executive Officer
Welcome to the world of technology solutions, where Joe Wilson, the CEO of SorWil Technology Solutions, is not only a seasoned industry veteran but also a disruptor of the status quo. With a career spanning over 25 years, Joe has served in various key positions, including Director of IT, Chief Technology Officer, Chief Revenue Officer, and CEO.
Beyond his professional endeavors, Joe Wilson is a devoted family man, sharing 26 years of blissful marriage with his beloved wife, Stormy Wilson. Their love has blossomed into a beautiful family of three children, with three adored grandchildren. Joe's entrepreneurial spirit and his commitment to community engagement define his character. He thrives on innovation, always seeking to disrupt and improve the status quo, and wholeheartedly embraces the challenges of our ever-evolving technological landscape.
Derek Swymeler
Remote IT Support Analyst
Meet Derek, our go-to expert for remote IT support in Oklahoma. With a strong background in Microsoft technologies and firewall management, Derek brings a wealth of knowledge to the team. He’s passionate about helping businesses stay secure and efficient, ensuring that their tech runs smoothly.
Derek loves troubleshooting and finding solutions to even the trickiest tech issues, all while providing a friendly and approachable service. When he’s not busy resolving IT challenges, you can find him exploring the great outdoors or diving into the latest tech trends. Derek is here to ensure you have the support you need, every step of the way!