Virtual Service Desk

Our Virtual service desk offering is a service where we provide remote IT support to our clients through a dedicated Service Desk team. The virtual Service Desk team acts as the first point of contact for our clients' IT issues and queries and provides them with quick and effective solutions.

Our MSP Virtual Service Desk offering includes the following:

The option of 24/7, or 12/5 (Business Hours) IT Support: The Virtual Service Desk team is available to provide IT support to clients, ensuring that their IT issues are resolved quickly and efficiently.

Remote Desktop Support: The Virtual Service Desk team provides remote desktop support to clients, enabling them to access their desktops, files, and applications from anywhere, at any time.

Application Support: The Virtual Service Desk team provides support for various applications, such as Microsoft Office, Adobe, Google and other software applications commonly used by businesses.

Email Support: The Virtual Service Desk team provides email support for various email platforms, including Microsoft Exchange, Office 365, and Google Workspace.

Mobile Device Support: The Virtual Service Desk team provides support for mobile devices, such as smartphones and tablets, ensuring that clients can access their emails and files while on the go.

Hardware Support: The Virtual Service Desk team provides hardware support for various devices, including desktops, laptops, printers, and scanners.

User Account Management: The Virtual Service Desk team manages user accounts, ensuring that clients have the right level of access to the applications and data they need to perform their jobs.

Onboarding and offboarding: we can help you manage both onboarding and offboarding, by developing processes that will help your business streamline the